Akia Consulting Akia Consulting
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Know what’s worth automating before you spend on AI.

Not everything should be automated. We'll tell you which is which. We audit your systems and SOPs, flag what's solid and what's broken, then build, test, and stay on as the operator. Nothing is built without a real need behind it. Nothing ships without evidence behind it.

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This is what automation looks like in the real world

Six everyday jobs we take off your team’s plate. Pick one to see how it works.

Customer support

Your customers ask the same questions, just with different words. We build AI assistants that handle them around the clock, escalate the tricky ones to a person, and log everything automatically.

What changes for you

Support tickets handled without hiring more staff.

Tell us what you’d like to automate
Line diagram of an AI support assistant routing an inbound question to an answer or a human escalation

Services

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Five service lines, from an independent audit through automation, AI solutions, systems integration, and the web platforms that carry them. Each one stands alone; most engagements run several together.

  • Audit

    An independent audit that catches expensive-to-undo problems while they are still cheap to fix.

  • AI process automation

    Automation built on a mapped process, not bolted onto one nobody has looked at yet.

  • AI solutions

    Assistants and agents built on your architecture, not a generic bot pointed at your data.

  • Systems integration and modernization

    Legacy ERP, CRM, and WMS systems connected and modernized without a risky rip-and-replace.

  • Web platforms (external and internal)

    Customer-facing and internal platforms built to carry the automation and AI work above.

Products

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Five products that cover how your business talks, listens, gets booked, and hands work off, all built on AIOS, the operating layer that keeps them working together instead of as separate disconnected bots.

  • AIOS

    The operating layer underneath every assistant, agent, and bot we build for you.

  • Voice assistant

    Answers inbound calls, understands intent, and calls your APIs in real time.

  • Chat assistant

    Handles written communication in your tone and resolves routine requests automatically.

  • Email assistant

    Sorts and classifies incoming email, applies your rules, and drafts the response in your tone.

  • Ritmo

    A branded booking page that checks your calendar live and confirms by email, zero back-and-forth.

Anatomy of a Chat Assistant Build

01

Problem definition and discovery

Identifying which conversations cost you the most time and what the assistant needs to resolve on its own.

02

Data collection and preparation

Gathering and cleaning past chats, tickets, and FAQs the assistant will learn your tone and answers from.

03

System integration

Connecting the assistant to your CRM, ticketing system, and the channels your customers already use.

04

User interface and workflow design

Designing the conversation flow and the exact points where it hands off to a person.

05

Deployment and testing

Launching in a controlled environment and testing against real conversations before wider rollout.

06

Monitoring and continuous improvement

Tracking response accuracy and resolution rate in production, then retraining and adjusting the flow as real conversations reveal gaps.

Response Time

Answers routine questions in seconds, any hour, without a queue.

Consistent Tone

Every reply matches your voice and script, on every channel.

Agent Workload

Routine requests resolved automatically, freeing people for the rest.

Continuous Value

Accuracy tracked and improved from real conversations, not a one-time launch.

How we work

See the full engagement model

Five phases, run in order: audit, scoping, process mapping, iterative delivery, and ongoing support. Each phase closes before the next opens, so the engagement never runs ahead of what is actually known.

  1. 01 Audit
  2. 02 Scoping
  3. 03 Process mapping
  4. 04 Iterative development and deployment
  5. 05 Support and evolution

Audit first, always

Every engagement starts with evidence, not a pitch. We measure the current state before proposing a change, and every claim we make about what an automation or agent will do is checked against that evidence before it ships, not after.

  • Independent audit before any build starts
  • Every AI service measured for accuracy before production
  • Operated by Akia after go-live, not handed off and abandoned

FAQ

Common questions, answered directly
How long does an audit take?
Most audits run two to four weeks depending on how many systems and departments are in scope. You get a written current-state assessment and a prioritized list of what to fix before any automation work starts.
Do you work with legacy ERP and CRM systems?
Yes. Most engagements start there. We integrate and modernize existing systems rather than requiring a rip-and-replace, and the audit phase is specifically designed to map what you already have before anything changes.
How do you measure whether an automation is actually working?
Every AI service is measured against accuracy and outcome evidence before it reaches production, and we stay on as the operator afterward, so drift gets caught and fixed rather than discovered by a customer.

Start with an audit, not a pitch

Book a scoping call and we will tell you what we would actually check first, before you commit to anything.

Book an Audit